Transformation services

Transforming how organizations operate, deliver, and adapt through strategy, design, and technology that works.

View sector related information:

Strategy & Advisory Customer & Employee Experience Technology & Managed Services Enablement & Communications

Strategy & advisory services

Advisory

Strategic guidance with regulatory and innovation insight.

> Executive briefings, policy alignment, and governance advisory

> Innovation scans, legal and risk assessments, and public value analysis

> Maturity assessments, gap analysis, and compliance benchmarking

> Community and citizen engagement considerations

Strategy

Enterprise and digital transformation planning.

> Vision setting, future-state planning, and stakeholder analysis

> Roadmaps, business cases, and investment prioritization

> Policy alignment with governance standards and enterprise architecture

> Business process transformation and resource strategy support

Procurement

Procurement strategy and execution for complex initiatives.

> Requirements gathering, evaluation criteria, and procurement planning

> Proposal development, evaluation modeling, and compliance with supply frameworks (TBIPS/TSPS/ACAN/ProServices)

> Procurement governance and alignment with organizational priorities

> Contract negotiation and performance management

Customer & employee experience services

Deep Research & Insights

Evidence-driven decisions through qualitative and quantitative insight.

> Ethnographic research, contextual inquiry, and stakeholder interviews

> Data analysis, behavioural insights, and trend synthesis

> Public sector and enterprise benchmarking

> Insight-to-action translation through journey maps, personas, and service blueprints

Design & User Experience

Human-centered, compliant, and inclusive design.

> UX research, journey mapping, and service design/blueprinting

> Collaborative design thinking and experience prototyping

> Accessibility (WCAG), bilingual, and usability testing

> Alignment with design systems and official language standards

Brand Strategy & Implementation

Cohesive brand experiences across internal and external digital and physical touchpoints.

> Brand definition, voice, and visual identity development

> Brand governance frameworks and internal adoption strategies

> Cross-channel implementation (digital, physical, print, environmental)

> Brand integration and operational alignment

Physical Space Design & Accessibility

Human-centered environments for inclusive experience.

> Spatial layout planning, flow optimization, and environmental accessibility

> WCAG and CSA B651 compliance for physical and sensory inclusion

> Integration of service design principles into physical touchpoints

> Wayfinding, signage, and sensory experience design for diverse needs

Let us know how we can contribute to your success

Technology services

Implementation & Development

Secure, scalable, and standards-aligned delivery.

> Architecture design, development, and system integration

> DevOps, cloud infrastructure, and cybersecurity alignment

> Data migration, testing, and deployment support

> Legacy system integration and documentation for auditability

Managed Services

Operational continuity and platform management.

> System monitoring, helpdesk operations, and SLA-based support

> Maintenance of cloud platforms, infrastructure, and environments

> Incident management, updates, and vendor coordination

> Continuous improvement through analytics, feedback, and issue resolution

Workflow Automation & AI

Smarter operations through intelligent automation.

> Process mapping, optimization, and rules-based automation

> AI-driven workflows for decision support, content generation, and insights

> Integration across CRM, ERP, IAM, and third-party systems

> Governance, data ethics, and compliance built into automation design

> Scalable solutions leveraging no-code/low-code platforms and custom development

Enablement & communications services

Change Management

Driving adoption and lasting transformation.

> Transition support for internal ownership and readiness

> Operational change assessments and strategies

> Support mechanisms, documentation, specifications, and guides

> Communication strategies, training, and leadership coaching

> Feedback loops, adoption tracking, and cultural alignment

Marketing & Engagement

Creating awareness, trust, and participation.

> Public messaging, campaigns, and digital communications

> Client outreach, consultation, and feedback gathering

> Prospect engagement & marketing strategies

> Performance tracking and success metrics

Enablement & Support

Empowering teams and sustaining service excellence.

> Client support strategies, process, and tools

> Self-service resources and peer support tools

> Service desk operations and coaching

> Performance tracking, reporting and records management

Business & Product Continuity

Success through sustainability and evolution.

> Post-launch planning for performance and continuous improvement

> Roadmap development, enhancement prioritization, and backlog governance

> Feedback channels and insight frameworks

> Growth strategies to sustain alignment while increasing impact

Pick our brains about your project and service needs

Why teams choose Leap

Best practices & innovation

We support organizations and multi-disciplinary teams looking to deliver complex, high-impact projects with a level of precision that comes from best-practiced and fine-tuned processes. Our teams are built around talent, but it’s our methods that set us apart.

Since 2012, we’ve challenged the industry norm of opinion-led decision making by championing user-centered approaches long before they became standard.

We saw how much time and money was wasted building without data and insights and set out to close that gap.

See how why we’ve grown over the past 16 years >

Insights inform everything we build

Sensible Planning & Strategy

Big ideas fall apart without structure.

Plan & strategy methods >

User Centered Research & Design

If it doesn’t work for users, it doesn’t work.

Research & design methods >

Secure & Stable Technology

Tech shouldn’t be the bottleneck.

Implement & support methods >

Organization & Market Adoption

Great solutions don’t sell themselves.

Change & communication methods >

Behind the scenes at Leap

Reliable Talent, Ready to Deliver

Scale project teams and staffing needs with qualified professionals who are supported by the right tools, expert oversight, and over a decade of proven knowledge.

> Talent are prequalified by experts in their field for skills, experience, and team fit

> Senior leads provide hands-on oversight to maintain quality and alignment

> Access to established processes, templates, and project data to accelerate delivery

> Software, tools, and secure hardware are fully managed by Leap

> Teams can be scaled, adjusted, or replaced with minimal disruption

> All contributors are insured and supported with clear accountability structures

Find out how we make scaling your team easier >

Looking to join the team?

Join a team of experts who value quality, share knowledge freely, and support each other to do work that matters.

> Work on meaningful, high-impact projects with respected clients

> Collaborate with experienced peers and be guided by industry experts

> Get full access to tools, infrastructure, and support from day one

> Focus on your craft while we handle logistics, contracts, and client management

> Be part of a team built on trust, quality, and respect

Join our talent portal to learn more >