Our Latest Projects

Office of the Superintendent of Bankruptcy

Description

Through the Bankruptcy and Insolvency Record Search platform, Office of the Superintendent of Bankruptcy provides information on Canadian bankruptcy and insolvency cases, offering both free and advanced paid search options.

In preparation for transitioning from the old legacy login system to a new one, we partnered with OSB to design and facilitate a seamless user migration experience, ensuring the preservation of users’ account data and helping them connect their existing accounts effortlessly.

Project Goals

Develop intuitive process and design user-friendly interfaces to assist users in navigating the new login system and seamlessly connecting existing accounts.
Create tailored migration flows for free, paid, shared and professional accounts to address unique user needs.
Minimize customer support needs by developing an automated, self-service migration process.
Develop a clear content architecture for easy access to information and support.
Adhere to the existing platform template and maintain a consistent look and feel

<span data-metadata=""><span data-buffer="">Old Legacy Login Interface

Some of our designs:

Redesigned Login Screen

Connect Existing Account Screen

Educational Wizard

Activities

Collaborated with stakeholders to analyze the current state, identify all existing account types, and determine their specific migration needs.
Identified required phases for a successful migration, including pre-migration, live migration, and post-migration, along with user needs for each phase.
Conducted market analysis and comparative research to identify best practices and inform the migration strategy.
Mapped out the proposed user journey to ensure a seamless and intuitive migration process.
Wireframed and prototyped multiple design concepts, iterating based on stakeholder feedback.
Developed pre-migration user notification and education strategy, including step-by-step guides, FAQs, and other supportive content.
Established a clear content architecture to ensure easy access to information and support for users during the migration process.

Outcomes

Successful implementation and launch of each phases:  pre-migration, migration, and post-migration.
Received exceptionally low number of calls to customer support.
The migration process was smooth, with the majority of users successfully migrating by the deadline.