Guide complex change with clarity, structure, and vision.
> Transformation and delivery planning
> Advisory and cross-functional alignment
> Compliance, governance, & oversight
> Professional development and coaching
Provide better experiences for customers & colleagues.
> Research, & behavioural insights
> Omni-channel brand strategy and implementation
> Information, service & UI design
> Physical space design and accessibility
Build & support smart systems that work.
> Technical implementation & managed services
> Enterprise systems & automation
> AI integration & agent automation
> Cloud security, identity & biometrics
Ensure engagement & adoption of deliverables.
> Change management & internal communications
> Procurement & vendor coordination
> Marketing & client communications
> Quality control & knowledge sharing
Deliver clearer, faster, and more accessible services through transformation strategy, identity systems, compliance, and human-centered design.
Deliver modern, compliant, and customer-centric services with the agility of a private company and the accountability of public ownership.
Support more communities by delivering impactful and affordable services, communications, and platforms.
Streamline operations, elevate customer and employee experience, and implement scalable technology that delivers real ROI.
Our latest whitepaper unpacks why identity verification keeps breaking down in public-facing services and how to redesign it for trust, access, and accountability.
Our latest whitepaper breaks down what’s going wrong with mission-driven websites and what actually works to fix it.
We support organizations and multi-disciplinary teams looking to deliver complex, high-impact projects with a level of precision that comes from best-practiced and fine-tuned processes. Our teams are built around talent, but it’s our methods that set us apart.
Since 2012, we’ve challenged the industry norm of opinion-led decision making by championing user-centered approaches long before they became standard.
We saw how much time and money was wasted building without data and insights and set out to close that gap.
If it doesn’t work for users, it doesn’t work.
Great solutions don’t sell themselves.
Scale project teams and staffing needs with qualified professionals who are supported by the right tools, expert oversight, and over a decade of proven knowledge.
> Talent are prequalified by experts in their field for skills, experience, and team fit
> Senior leads provide hands-on oversight to maintain quality and alignment
> Access to established processes, templates, and project data to accelerate delivery
> Software, tools, and secure hardware are fully managed by Leap
> Teams can be scaled, adjusted, or replaced with minimal disruption
> All contributors are insured and supported with clear accountability structures
Join a team of experts who value quality, share knowledge freely, and support each other to do work that matters.
> Work on meaningful, high-impact projects with respected clients
> Collaborate with experienced peers and be guided by industry experts
> Get full access to tools, infrastructure, and support from day one
> Focus on your craft while we handle logistics, contracts, and client management
> Be part of a team built on trust, quality, and respect
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